Privacy Policy

Effective Date: 01/12/2025
Last Updated: 01/12/2025

At HG – The Haven of Garden (“we,” “our,” “us”), your privacy and trust are extremely important to us. This Privacy Policy explains in detail how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website, https://www.hghavengarden.com/ (HG The Haven of Garden). By using our website or sharing your information with us, you agree to the terms described in this Privacy Policy and consent to our processing of your personal data in accordance with India’s Digital Personal Data Protection Act, 2023 (DPDP Act).

Information We Collect

When you interact with our website—such as by browsing, creating an account, subscribing to our newsletter, or making a purchase—we collect both personal and non-personal information. Personal information may include your full name, email address, phone number, shipping and billing addresses, and payment details. These details are collected only when you voluntarily provide them, such as during checkout or while contacting our customer service team. We also gather non-personal information automatically through cookies and analytical tools, such as your browser type, IP address, operating system, and browsing behavior (for example, the pages you visit and the time spent on them). This helps us understand how visitors use our website so that we can improve its design and functionality.

Purpose of Data Collection

We collect and use your information primarily to provide you with a smooth shopping experience. This includes processing and delivering your orders, sending you order confirmations and shipment updates, and responding to your questions or concerns. Additionally, we may use your information to manage your account, enhance our products and services, and send you promotional offers or newsletters—only if you have given us your consent. We also use data to ensure security, prevent fraud, and comply with our legal obligations.

Consent and Your Choices

By using our website, you consent to the collection and use of your personal data as described in this policy. You have full control over your personal information and may withdraw your consent at any time by writing to us at Hghavengarden@gmail.com. However, please note that withdrawing consent may affect your ability to use certain parts of our website or receive specific services (for example, processing orders or delivery updates).

Sharing of Information

We value your privacy and do not sell or rent your personal data to any third party. We only share your information when necessary to fulfill our services or comply with the law. This includes sharing relevant details with trusted service providers such as payment processors, delivery partners, marketing agencies, or technical support teams. All third parties who handle your data on our behalf are obligated to protect it and use it only for the intended purposes. We may also disclose information to legal authorities if required by law or in connection with a business transfer, such as a merger or acquisition, where such disclosure is necessary.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, analyze website traffic, and deliver a more personalized experience. You can choose to disable cookies through your browser settings, but please note that doing so may limit some functionalities of the website.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by Indian law. For example, we may keep order records for accounting and tax purposes, but once the purpose for retaining the data is no longer valid, we securely delete or anonymize the information.

Data Security

We implement strong technical and organizational security measures to protect your personal data against unauthorized access, misuse, or disclosure. These include the use of encryption, secure servers, and restricted access to personal data. However, it is important to understand that while we take every reasonable step to protect your data, no online platform or electronic transmission is completely immune to security risks.

Your Rights Under Indian Law

Under the Digital Personal Data Protection Act, 2023, you have several rights regarding your personal information. You have the right to access the data we hold about you, request corrections for inaccuracies, and ask for your information to be deleted when it is no longer necessary for the purposes collected. You also have the right to withdraw your consent for data processing. To exercise any of these rights, you can contact us at Hghavengarden@gmail.com . If you believe your personal data has been mishandled, you may lodge a complaint with the Data Protection Board of India.

Links to Third-Party Websites

Our website may contain links to third-party platforms such as social media pages or external service providers. These sites operate independently from us, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party websites you visit.

Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Any revisions will be posted on this page with the updated “Last Updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, feedback, or concerns about this Privacy Policy or our data handling practices, please contact us using the details below:

HG – The Haven of Garden
📧 Email: Hghavengarden@gmail.com
📍 Address: Bharadwaj Street, opposite Gandhi Park, East Tambaram, Tambaram, Chennai, Tamil Nadu 600059
🌐 Website: https://www.hghavengarden.com/